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When to Use Crisis Emergency Services

1. Mobile Crisis Teams (MCTs). Mobile Crisis Teams provide immediate, on-site assistance to individuals experiencing a mental health crisis. These teams include trained professionals such as social workers, counselors, and nurses who can de-escalate crises and offer short-term stabilization.
When to Call a Mobile Crisis Team:
  • Suicidal thoughts or behaviors
  • Severe anxiety or panic attacks
  • Psychosis or severe mental confusion
  • Threatening behavior or aggression
  • Severe depression
  • Substance use crisis
  • Emotional trauma
  • Self-harm
  • Caregiver crisis
How to Contact:
  • Maricopa County Crisis Line: 602-222-9444
  • Crisis Response Network (CRN): 1-800-631-1314
  • Community Partnership of Southern Arizona (CPSA): 1-866-495-6735
What to Expect:
  • Assessment: The team will assess the person’s mental health, risk of harm, and immediate needs.
  • De-escalation: The team will use proven techniques to calm the situation and ensure safety.
  • Stabilization: They offer short-term solutions such as counseling, medication management, and linking the individual to ongoing support services.
  • Referral and Follow-up: MCTs connect individuals to necessary services and follow up to ensure continuous care.
2. 988 Suicide & Crisis Lifeline(s). The 988 Lifeline provides 24/7, free, and confidential support for people in distress, prevention, and crisis resources for you or your loved ones.
When to Call 988:
  • Suicidal thoughts or behaviors
  • Emotional distress
  • Needing crisis support for yourself or someone else
How to Contact:
  • Call 988 for immediate support.

Additionally, if in Arizona, please contact:
  • For adults: EMPACT-SPC Crisis Hotline: (480) 784-1500 or (800) 273-8255
    Visit lafrontera-empact.org for more information about agency services.
  • For teenagers, 12-19: Teen Lifeline Call & Text: (602) 248-8336 (TEEN)
    Outside of Maricopa County: (800) 248-8336 (TEEN)
    Peer Counseling 3-9 PM Daily
    Visit Teenlifeline.org for more information about Arizona’s teen-to-teen crisis supports.
What to Expect:
  • Connection to a Trained Counselor: You will be connected to a counselor who will listen and provide support.
  • Crisis Intervention: The counselor can offer crisis intervention and support.
  • Resources and Referrals: You will be provided with resources and referrals for ongoing support.
3. 911 Emergency Services. In any situation where there is immediate danger to someone's life or safety, calling 911 ensures that emergency services such as police, fire, or ambulance can respond rapidly.
When to Call 911:
  • Immediate danger to life or safety
  • Severe injury or medical emergency
  • Situations requiring immediate law enforcement intervention
How to Contact:
  • Dial 911 for emergency services.
What to Expect:
  • Rapid Response: Emergency services will respond as quickly as possible to the situation.
  • Immediate Intervention: Trained professionals will provide necessary intervention and transport to a hospital if needed.
  • Coordination with Other Services: Emergency responders will coordinate with mental health professionals if a mental health crisis is involved.
4. 211 Services. 211 provides comprehensive information and referral services for a wide range of needs, including mental health, housing, food assistance, and more. It connects individuals with local resources and services that can assist with their specific needs.
When to Call 211:
  • Assistance with finding mental health resources
  • Housing and homelessness support
  • Food and basic necessities
  • Financial assistance and utility help
  • Legal and health services
  • General community services and referrals
How to Contact:
  • Dial 211 for assistance. This service is available 24/7.
What to Expect:
  • Connection to a Resource Specialist: You will be connected to a specialist who will listen to your needs and provide information about available resources.
  • Information and Referrals: The specialist will offer information about and referrals to local services that can help with your specific needs.
  • Follow-Up Support: In some cases, 211 may provide follow-up support to ensure you are connected with the appropriate services.
​​Local Resources:
  • Statewide Crisis Line: (844) 534-4673 or (844) 534-HOPE
    Text HOPE to 4HOPE
    For TTY users: (800) 327-9254
    Crisis.solari-inc.org for more information on crisis supports in Arizona.
  • EMPACT-SPC Crisis Hotline: (480) 784-1500 or (800) 273-8255
    Visit lafrontera-empact.org for more information about agency services.
  • Rally Point Arizona (Veterans): (855) 725-5948 or (855) RALLY4U
    Rallypointaz.org for more information on veterans helping veterans and their families.
  • Teen Lifeline Call & Text: (602) 248-8336 (TEEN)
    Outside of Maricopa County: (800) 248-8336 (TEEN)
    Peer Counseling 3-9 PM Daily
    Visit Teenlifeline.org for more information about Arizona’s teen-to-teen crisis supports.

    ​                                                               Additional Resources:
  • National Alliance on Mental Illness (NAMI): namiarizona.org
  • Billy’s Place for grief support: billysplace.me
  • American Foundation for Suicide Prevention (AFSP): afsp.org/chapter/arizona
  • Trans Spectrum of Arizona for trans community support: TSAZ.org
  • Phoenix Indian Center for Urban American Indian resources: phxindcenter.org
  • Queer Resource Collective (QuRC) for LGBTQIA+ resources: queerresourcecollective.org
  • Arizona Department of Veterans’ Services: dvs.az.gov
  • HEAAL Coalition: heaalaz.org
  • Chicanos Por La Causa (CPLC) for services in English and Spanish: cplc.org
  • Ability360 offers peer support for people living with a disability: ability360.org
  • 211 for statewide resources: 211arizona.org​

​National Resources:
  • National Suicide & Crisis Lifeline: 988 (Press 2 for Spanish)
    For LGBTQIA+ users, text Q to 988 or press 3 for affirming support
    For TTY users, dial 711 then 988
    Visit 988lifeline.org for more information on 988 text, chat, veterans, and Videophone support.
  • Veterans Crisis Line: 988 (Press 1 for Veterans) or text 838255
    Visit Veteranscrisisline.net for more information on crisis support for veterans and their loved ones.
  • Trevor Project for LGBTQ Youth: (866) 488-7386 or text START to 678-678
    Visit Thetrevorproject.org for more information on 24/7 support for LGBTQ young people.
  • Sage Advocacy and Services for LGBTQ+ Elders: (877) 360-LGBT (5428)
    Visit Sageusa.org for more information on LGBTQ+ supports for older adults.
  • Crisis Text Line: Text HOME to 741741 to reach a volunteer Crisis Counselor
    Visit Crisistextline.org for more information on crisis support through text, chat, or WhatsApp.
  • Trans Lifeline: (877) 565-8860 (Press 2 for Spanish)
    Please note, when call volume is high, it may take longer to get connected. Please try calling again.
    Visit Translifeline.org for more information on support for and by trans and questioning peers.